Q: How do you determine the amount of cash I receive?

A: Payment is based on the gold content (karat), weight, and the daily price of gold and other precious metals. Plus any precious stones in the jewelry.

Q: I paid $1150.00 for my engagement ring. How much cash should I expect to get back?

A: We pay you the value of the actual gold plus the value of any diamonds or precious gems.

Q: If my insurance company has appraised my jewelry at $500.00 I should expect to get this much back, right?

A: Insurance companies appraise your jewelry based on the "retail replacement value" which is the store price. In other words, what will it cost to replace your jewelry if it is lost or stolen? For this reason, the money you get paid from us may be different from the appraised value.

Q: The stamp on my ring says "18k" -Is this reliable?

A: In most cases yes; however, we check all jewelry in our laboratories to make sure it matched the actual stamp on your jewelry.

Q: How do you determine the purity of my gold and other jewelry?

A: Please see the "How It Works" section for more information on refining gold and other precious metals.

Q: I have requested my Kit. When can I expect to receive it?

A: Your kit is shipped within 48 hours of your request. Depending on the mail service you should receive your kit in anywhere from 3-5 business days.

Q: I sent you my kit today. When can I expect to receive payment?

A: You will need to take into consideration the speed of your mail service. Once we receive your kit, it is processed that day. It should take 3 days for you to receive your cash.

Q: What kind of gold or jewelry will you accept?

A: Send us any jewelry that you think is gold, platinum, diamond or gemstone. We will test it all for purity and determine its value.

Q: Is the kit free?

A: Yes!

Q: I have fine jewelry and would like for it to be extra secure. Do I have to use my own packaging or will you supply me with extra packaging materials?

A: Our standard kit comes with a heavy duty mailing bag. These bags are sturdy and will be strong and secure enough for your items. Please call our customer service department if you feel you need additional packaging materials and we will assist you.

Q: How will I know when you've received my kit?

A: Your kit can be easily tracked at: www.FedEx.com

Q: What can I do if I am not satisfied with the amount of cash I received?

A: If you are not satisfied for any reason with your payment, simply call our customer service department at   888-805-7479 within 14 days of the date on the check. We will return your gold and jewelry to you, no questions asked. Applicable shipping may be charged.

Q: Can you contact me before issuing my check to make sure I am happy with the amount?

A: Yes! You can choose the "What's my Price" option in your kit and we will notify you of your pending payment before issuing you a check.

Q: Can I use my own packaging?

A: Yes! Please contact our customer service department at 888-805-7479 for more information.

Q: Some of my old gold jewelry has diamonds and/or semi-precious stones in the settings. Do I try to remove them before sending to you, or do you return them to me?

A: Mail everything to us! We take gold, platinum, diamonds, and gem stones. We'll pay you the most competitive prices around for all your unwanted jewelry!

Q: How do I use the Kit envelope?

A: Your Kit will arrive at the address you have provided in a standard business envelope. It includes three components:

• Your receipt form that tells us where to send your check and provides you with other useful information
• A thick (6mil) polymer bag to safely hold your gold and jewelry
• A pre-paid envelope in which you can mail the receipt form and bag back to us

All you need to do is fill out the form, put your gold and jewelry items in the bag, put the form and bag in the envelope and put it in the mail. We pay for your postage and insurance up to $100.00.

Q: Is the Kit insured if it gets lost?

A: Yes, each customer's Kit is insured while traveling through the US Mail and while in the custody of our company. The insurance maximum per Kit is $100.00. If you believe your gold and jewelry is worth more than $100.00, we recommend that you insure your shipment for more at your own expense using any carrier you choose.

Q: You state "48 Hour Payment." What do you mean?

A: We mean that once we receive your Kit, the processing and issuing of your check will be completed within 48 hours -guaranteed. Depending on where you live, it may take several days for your package to arrive and your check to mail back. Please allow 7-14 days for complete door-to-door process.